POLICY & RENTAL AGREEMENT

Reservations

Due to the planning required for this remote location, and limited season due accessability please understand that by making a reservation we will hold the cabin for you and will have turned away business to do so. We require a 1 night deposit at the time of your reservation. This deposit will be applied to your rental fee if you leave your cabin in good condition.

Deposit

A credit card number must be given to keep on file for a deposit. This is to protect us from possible damages to our property.

Guests are financially responsible for all damages and additional cleaning fees if necessary.

IMPORTANT: Should we find the cabin in an unacceptable condition upon your departure, your security deposit will be used for extra cleaning, damage repairs, replacement of missing contents expenses resulting from agreement violations such as smoking in the cabin, dirty dishes left unwashed, furniture moved, etc. You will be notified if your card is charged.

Cancellation Policy and Refunds

Any deposits paid, less a $50 processing fee plus any credit card fees, are refundable, if the reservation is canceled at least 45 days prior to your arrival date.

If you cancel during the 45 days prior to your arrival, you will forfeit your deposit.

If the canceled reservation is re- booked, we will refund your forfeited rental fee, less a $50 processing fee plus any credit card fees, after the end of that rental.

No shows will be charged in full for the days reserved unless the cabin is re-rented.

Minimum Age Requirement

Minimum Age required to rent a cabin is 21 years and the person who books the cabin must stay at the cabin for the entire rental period. Sub-letting or parents renting for their children under the age of 21 is NOT allowed.

Maximum Occupancy

The number of persons occupying your cabin shall not exceed the number stated on your reservation. If additional persons are added after your reservation is secured you must inform us upon arrival and charges will be added as necessary.

Check-In Procedures

Check-In is at 3pm

Upon arrival come to the office and register. At this time you will verify the number in your party. For verification of your identity, we will ask you to provide us a copy of your drivers license and your credit card and CCV number with name and billing address. You will be required to have a credit card number on file for your security deposit. You will receive a key(s) to your cabin. There is a $50 fee for lost keys.

The renter agrees that he/she will not claim any charge backs or credits from his/her credit card company for any fees charged to his/her credit card, including but not limited to deposit, rental, or additional damage or security deposit fees.

Returned check fee: There is a $50.00 per check fee for all returned checks.

Check-Out Procedures

Check-Out is at 11am

Upon departure guests are required to leave the property in the same general condition it was in upon arrival. Please comply with the following before check-out:

1. Dishes, pots, pans, silverware and utensils should be washed and put away.
2. Charcoal or gas grill cleaned and gas turned off.
3. Windows and doors closed and locked, all lights turned off to conserve energy.
4. Thermostat set to 50 degrees when on heat setting.
5. All garbage and trash bagged and placed in can outside cabin.
6. Property left neat and in order.
7. Keys should be dropped off at the office or left in the drop box outside of office. There will be a $50 fee for lost/unreturned keys.

Maintenance

Please report any problems or damages in your cabin the day of check-in to the managers. If not reported, we must assume the damage or loss occurred during your occupancy and we will have to charge you. When maintenance needs arise during your stay please contact the managers. It may be necessary for them to enter the cabin during reasonable hours to perform minor repairs. There will be no refunds for the malfunction of any equipment including but not limited to appliances or power outages.

Housekeeping

Housekeeping is not provided during your stay but can be arranged ahead of time for a fee. Our housekeeper takes great care to provide you with a clean cabin. Please notify staff if you need more supplies during your stay. One night stays will be charged a $30 cleaning fee.

Smoking Policy & Smoke Detectors

There is no smoking allowed in our cabins. If we find evidence of smoking inside any of our properties, you will forfeit your entire security deposit.

There are smoke detectors in all of our cabins, do not unplug or remove the batteries from them. There are also fire extinguishers under every kitchen sink in case of an emergency. Carbon monoxide detectors are in each of the cabins.

Pets Policy

Pets are welcome. There is a $15/per night pet fee. Please keep your pet on a leash at all times and clean up after them. Do not leave pets unattended inside or outside the rental unit. Pets are not allowed inside the office or bathhouse. Aggressive pets are not welcome.

IMPORTANT: Any property damage caused by your pets (including not cleaning up pet waste) will be taken out of your deposit.

Phones & WIFI

We are located in the mountains and no cell phones work. We have a land line that is available. Charges may apply. Please limit calls to 10 minutes.

WIFI is only available for use while in the main lodge. It does not extend to any of the cabins.

Damages & Liability Release

This property is privately owned. The renter accepts renting privileges with the understanding the he/she does hereby release Platoro Valley Lodge & Cabins LLC, its officers and employees of all liability for loss or damage to property and injury, against claims resulting from loss or damage to property or injury to the person of any member of the family or guest of the registered renters arising out of the use of the resort facilities.

Have a Question?

Talk to the Host

Get In Touch